How Can We Help You?

Get the support you need to make the most of ArkBeans

Support Resources

Getting Started

New to ArkBeans? Learn the basics and get up and running quickly.

Quick Start Guide →
Installation Guide →
First Model Setup →

Model Support

Get help with specific models and their implementation.

Model Documentation →
Model Parameters →
Troubleshooting →

Account & Billing

Manage your subscription, billing, and account settings.

Subscription FAQ →
Billing Portal →
User Management →

API & Integration

Integrate ArkBeans with your existing systems and workflows.

API Documentation →
Integration Guides →
Authentication →

Get Instant Help

Our AI-powered chatbot can answer your questions instantly. For more complex issues, you'll be connected to a live support agent.

24/7 AI chatbot support for all users

Live agent support during business hours for Professional and Enterprise plans

Dedicated support team with deep expertise in financial models

ArkBeans Assistant

AI Support Bot

Online

Hello! How can I help you with ArkBeans today?

How do I set up a new model?

To set up a new model, go to your Dashboard and click on "New Model" in the top right corner. You'll be guided through a step-by-step process to configure your model parameters. Would you like me to walk you through the specific steps for a particular model?

Frequently Asked Questions

Find quick answers to common questions about ArkBeans

How do I reset my password?

You can reset your password by clicking on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.

How can I upgrade my subscription?

You can upgrade your subscription from your account dashboard. Go to Billing > Subscription and select the plan you want to upgrade to. Changes will take effect immediately.

Can I export data from the models?

Yes, all models support data export in various formats including CSV, Excel, and JSON. You can export data from the model results page by clicking on the Export button.

How often are models updated?

We regularly update our models to incorporate the latest research, regulatory changes, and market conditions. Updates are typically released monthly, with critical updates released as needed.

Is my data secure?

Yes, we take data security very seriously. All data is encrypted both in transit and at rest. We use industry-standard security practices and regularly undergo security audits.

Can I request a custom model?

Yes, Enterprise customers can request custom model development. Please contact your account manager or our sales team to discuss your specific requirements.

Can't find what you're looking for? Check our comprehensive documentation or contact us directly.

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